❓ Frequently Asked Questions (FAQ)

General Questions

What is Karaoke Your Way?

Karaoke Your Way is a complete karaoke event management system that allows organizers to create events, manage song libraries, and interact with their audience in real-time. Audience members can request songs, vote on requests, and follow the live setlist - all without creating an account!

Do I need to create an account?

Organizers & Performers: Yes, you need an account to create events and manage performances.
Audience: No! Just enter your name and start requesting songs.

Is it free?

Yes! Karaoke Your Way offers a generous free tier with:

1 song library (100 songs)
2 events per month
Unlimited spot sessions
All core features

Paid tiers offer more libraries, songs, events, and team collaboration.

What devices are supported?

Karaoke Your Way works on any device with a modern web browser:

💻 Desktop (Chrome, Firefox, Safari, Edge)
📱 Mobile (iOS Safari, Android Chrome)
📟 Tablets

For Organizers

How do I add songs to my library?

Two ways:

Import from Excel - Best for bulk imports
- Download template
- Fill in your songs
- Upload to Karaoke Your Way
Add manually - For individual songs
- Click "Add Song" in your library
- Fill in details
- Save

What format should my Excel file be in?

Required columns:

Song Title (required)
Album/Movie (required)
Artist, Singers, Music Director (optional)
Language, Genre, Year (optional)
Link 1, Link 1 Type, Link 1 Label (optional)
Link 2, Link 2 Type, Link 2 Label (optional)

Download our template for the exact format!

Can I have multiple libraries?

Yes! Number of libraries depends on your tier:

Free: 1 library
Starter: 5 libraries
Pro: 20 libraries
Enterprise: Unlimited

How do I share my event with the audience?

Two easy ways:

QR Code - Perfect for venues
- Go to event page → QR Code
- Print or display on screen
- Audience scans to join
Share Link - Perfect for online
- Copy event URL
- Share on WhatsApp, Facebook, Twitter
- Or send directly to participants

Can I reuse an event?

Yes! You can:

Reset Event - Clear all requests/votes, keep structure
Duplicate Event - Create a copy with same sections/libraries
Edit Event - Update details, date, sections anytime

What's the difference between events and spot sessions?

Events:

Structured with sections
Formal performances
Team collaboration
Full analytics
Unlimited audience

Spot Sessions:

Quick, casual setup
No sections
Solo or small groups
Limited audience (10 max)
Great for practice

How do I invite team members?

Dashboard → Settings → Team
Enter email address
Select role (Owner or Member)
Send invitation
They accept via email link

Team size depends on your tier.

What if someone requests an inappropriate song?

You have full control:

Auto-Accept Off: Manually approve all requests
Reject Request: Click "Reject" on any request
End Section: Stop requests by ending the section
End Event: Close event completely

For Performers

Do I need a separate account?

If you're part of the organizing team, use your team account.
If you're a guest performer, you can access via the event link (organizer controls access).

How do I know what to perform next?

The request list shows all pending requests. You can:

Sort by votes (most popular first)
Sort by time (first-come-first-served)
Choose any request in any order

Can I see song links while performing?

Yes! Click on any song title to see:

Karaoke link (YouTube, etc.)
Original song link
Lyrics link
Any other links added by organizer

What happens when I click "Perform"?

The song is marked as "Currently Playing" and:

Appears in audience's live setlist
Highlighted in request list
Visible to all attendees

Do I have to rate my performance?

No, it's optional! Ratings are for your personal tracking:

See your improvement over time
Remember which songs worked well
Private to you (not visible to audience)

Can I perform songs not requested?

If the organizer allows:

Yes, you can browse the full library
Add songs to the queue manually
Perform anything from selected libraries

For Audience

Do I need to download an app?

No! Karaoke Your Way works entirely in your web browser. Just:

Scan QR code or open link
Enter your name
Start requesting

How many songs can I request?

This is set by the event organizer (typically 3-5 songs). The limit:

Prevents queue monopolization
Refreshes per section
Shown when you request

Can I cancel my request?

Yes! As long as the song hasn't been performed yet:

Find your request in the list
Click "Cancel" or "X"
Request slot is freed up

What if my song isn't in the catalog?

Use Custom Request:

Click "Request Custom Song"
Enter song title
Add YouTube link (optional but helpful)
Submit

The performer will see your custom request and can choose to perform it.

How does voting work?

Click ⬆️ on any request to vote
One vote per song
Click again to remove your vote
Your votes are highlighted
Popular songs rise to the top

Will my request definitely be performed?

Not guaranteed! It depends on:

Number of requests
Event duration
Performer's choice
Vote count (if voting enabled)

Can I request the same song multiple times?

Technically yes, but:

Uses multiple request slots
Not fair to others
May be rejected by organizer
Better to vote on existing requests

Why can't I see the "Request" button?

Possible reasons:

You've reached your request limit
Requests are disabled for this section
Event has ended
Section hasn't started yet

What does "Currently Playing" mean?

The song is being performed right now! Check the "Live Setlist" tab to see it.

Technical Questions

Is my data secure?

Yes! We use:

Industry-standard encryption (HTTPS)
Secure authentication (Google OAuth, NextAuth)
Regular security audits
No third-party data sharing

See our Privacy Policy for details.

Do you sell my information?

Never! We don't sell, rent, or share your personal information with third parties for marketing purposes.

What browsers are supported?

Fully Supported:

Chrome 90+
Firefox 88+
Safari 14+
Edge 90+

Mobile:

iOS Safari 14+
Chrome for Android

Does it work offline?

No, Karaoke Your Way requires an internet connection for:

Real-time updates
Song requests
Live setlist
YouTube links

Can I export my data?

Yes! (Coming soon)

Export song libraries to Excel
Export performance history
Export event reports
All your data is yours

What happens if I exceed my plan limits?

You'll be notified and:

Can't create more libraries/events until you upgrade
Can't add more songs to full libraries
Can't invite more team members
Existing data is safe and accessible

How do I upgrade or downgrade my plan?

Dashboard → Settings → Upgrade Plan
Select new tier
Confirm billing
Instant activation

Downgrade:

Contact support
Takes effect at end of billing cycle
May need to delete excess libraries/data

Billing & Subscriptions

What payment methods do you accept?

Credit cards (Visa, MasterCard, Amex, Discover)
PayPal (coming soon)
Bank transfer for Enterprise (contact sales)

Can I try before I buy?

Yes! All paid plans include a 14-day free trial:

Full access to tier features
No credit card required for trial
Cancel anytime

What if I need to cancel?

You can cancel anytime:

Dashboard → Settings → Manage Subscription
Cancel subscription
Access continues until end of billing period
Downgrade to free tier automatically

Do you offer refunds?

30-day money-back guarantee
No questions asked
Contact support@performancequeue.com

Can I get a discount for multiple events?

Volume Discounts:

10+ events/month: Contact us for custom pricing
Non-profits: 20% discount (verify non-profit status)
Educational institutions: Special academic pricing

What happens to my data if I cancel?

Your account moves to the free tier:

Keep 1 library (100 songs)
Keep 2 events per month
Excess libraries archived (not deleted)
Can re-activate anytime

Troubleshooting

Songs aren't loading

Try:

Refresh the page (F5 or Cmd+R)
Clear browser cache
Check internet connection
Try different browser
Contact support if issue persists

QR code isn't working

Check:

QR code is for correct event
Event hasn't been deleted
URL is complete (not cut off)
Phone camera has QR scanning enabled

Can't sign in

Common fixes:

Clear browser cookies
Try incognito/private mode
Check if Google login is blocked by network
Reset password if using email login
Contact support@performancequeue.com

Requests not appearing

Check:

Refresh the page
Verify section is live
Check if requests are enabled
Ensure you haven't reached request limit

Video/links not working

YouTube links may:

Be region-restricted
Have been removed by creator
Require age verification
Have copyright issues

Solution: Update song link in library.

Feature Requests & Bugs

How do I request a new feature?

We'd love to hear your ideas!

[GitHub Discussions](https://github.com/yourusername/Karaoke Your Way/discussions)
Email: feedback@performancequeue.com
Vote on existing feature requests

How do I report a bug?

[GitHub Issues](https://github.com/yourusername/Karaoke Your Way/issues)
Email: support@performancequeue.com
Include:
- What you were doing
- What happened
- What you expected
- Browser/device info
- Screenshots if possible

What's on the roadmap?

Coming soon:

Mobile apps (iOS/Android)
Advanced analytics
Custom branding
Multi-language support
Spotify integration
Advanced voting mechanisms
Performance recording
Live video streaming integration

Still Have Questions?

Documentation:

Contact:

Email: support@performancequeue.com
Response time: <24 hours

Community:

Discord (coming soon)
[GitHub Discussions](https://github.com/yourusername/Karaoke Your Way/discussions)

Last Updated: October 2025